Privacy Policy

Last Updated: February 1, 2026

Slotoro (operated by Wiraon B.V., hereinafter referred to as “we”, “us”, “our” or “Slotoro”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website (slotoro57.bet or any affiliated domains), register an account, play games, make deposits or withdrawals, or interact with our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

Table of Contents

1. Information We Collect

We collect the following types of information:

1.1 Personal Information You Provide Directly

Full name, date of birth, gender
Email address, phone number
Residential address and country
Government-issued identification documents (e.g., passport, national ID) for KYC verification
Payment details (e.g., bank account info, crypto wallet addresses – we do not store full card numbers)
Username, password, security questions
Any information you submit via live chat, email support, or forms

1.2 Automatically Collected Information

IP address, device type, browser type and version
Operating system, screen resolution
Location data (approximate, based on IP)
Pages visited, time spent, clicks, referring URLs
Cookies, web beacons, and similar tracking technologies (see Cookies section below)

1.3 Information from Third Parties

Verification data from identity providers or anti-fraud services
Payment confirmation from processors (TruePay, DuitNow, crypto gateways)
Marketing or affiliate partners (if you came via referral)

2. How We Use Your Information

We use your personal data for the following purposes:

To create, verify, and manage your player account
To process deposits, withdrawals, and transactions
To comply with legal obligations, including anti-money laundering (AML), know-your-customer (KYC), and responsible gambling requirements under Curacao license (OGL/2024/686/0183)
To prevent fraud, money laundering, underage gambling, and other prohibited activities
To provide customer support and resolve disputes
To send service-related communications (e.g., account updates, bonus notifications, withdrawal confirmations)
To improve our Services, analyze usage trends, and personalize your experience
For marketing purposes (promotions, newsletters) – only with your consent
To comply with court orders, regulatory requests, or legal processes

3. Legal Basis for Processing

We process your personal data based on:

Performance of a contract (account creation, gaming services)
Legal obligations (AML/KYC, Curacao Gaming regulations)
Legitimate interests (fraud prevention, service improvement)
Your consent (for marketing and certain cookies)

4. Sharing Your Information

We may share your data with:

Payment processors and financial institutions for transactions
Identity verification and fraud prevention providers
Regulatory authorities (Curacao Gaming Control Board or equivalents) when required
Our affiliates, service providers (hosting, analytics, support tools) bound by confidentiality
Law enforcement or government agencies if legally compelled

We do not sell your personal data to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember preferences
Analyze site usage
Deliver targeted promotions (with consent)

You can manage cookies via your browser settings. Disabling cookies may limit some features.

6. Data Storage and Security

Your data is stored on secure servers in jurisdictions compliant with international standards.
We implement industry-standard security measures: encryption (SSL/TLS), firewalls, access controls, 2FA where applicable.
Data retention: We keep your data as long as your account is active, plus a period required by law (usually 5–10 years for AML purposes) after closure.

7. International Data Transfers

As a Curacao-licensed operator, data may be transferred outside Malaysia or your country of residence. We ensure adequate safeguards (e.g., standard contractual clauses) for such transfers.

8. Your Rights

Depending on applicable laws (including GDPR influences or local Malaysian PDPA principles), you may have rights to:

Access your personal data
Correct inaccurate information
Request deletion (subject to legal retention obligations)
Restrict or object to processing
Withdraw consent (for marketing)
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

9. Responsible Gambling

We promote responsible gaming. We may use your data to identify problem gambling patterns and offer self-exclusion or support resources.

10. Children’s Privacy

Our Services are not intended for persons under 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Services after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or your data, please contact: Email: [email protected] (Or use the in-site live chat for fastest response)

Thank you for trusting Slotoro with your information. We are committed to safeguarding your privacy while providing a secure and enjoyable gaming experience.